GoToMyPC User Accounts Compromised After Hack Attack, Reset Your Passwords Now

GoToMyPC got hit by a hack attack. Due to this all user passwords were compromised. As a result of this security incident, Citrix, the company which runs GoToMyPC, has reset all users password.

GoToMyPC was hit by “a very sophisticated password attack,” said Citrix on Sunday. While the company didn’t offer much details about the hack attack, it advised all GoToMyPC users to reset their passwords using the “forgot password” link.

GoToMyPC Accounts Hacked

GoToMyPC Hacked

Below is a part of the published security advisory:


Dear Valued Customer,
Unfortunately, the GoToMYPC service has been targeted by a very sophisticated password attack. To protect you, the security team recommended that we reset all customer passwords immediately.
Effective immediately, you will be required to reset your GoToMYPC password before you can login again.
To reset your password please use your regular GoToMYPC login link.
Recommendations for a strong password

  • Don’t use a word from the dictionary
  • Select strong passwords that can’t easily be guessed with 8 or more characters
  • Make it Complex – Randomly add capital letters, punctuation or symbols
  • Substitute numbers for letters that look similar (for example, substitute “0” for “o” or “3” for “E”.

2-step Verification option
We encourage you to learn more about using the 2-step Verification option for GoToMyPC accounts.
The GoToMYPC Team is committed to protecting the security of our customers and our services. We apologize for any inconvenience this may have caused you.

Citrix’s Action After GoToMyPC Hack Attack

Citrix took the right decision to reset all user passwords after the hacking incident. In addition you should also enable two-step verification option in your GoToMyPC account. Enabling two-step verification will protect you from any future security incidents as hackers will than need more than your password to access your account. On an important note, if you have the habit to reuse passwords you may want to make sure that you change your password on other websites too.

What Should You Do? Here’s Our Recommendations

Looking at the exponential growth of hacking incidents that are happening to every other website it is a good time to reconsider your password habits. First of all, you may want to follow our password strength. Furthermore, we will also recommend using a good password manager like KeePass, Dashlane, 1Password, Sticky Password, LastPass to name a few. Finally, you should also keep your own computers and internet connected devices protected from attacks. Our security guide has some details about it.

Photo credit: Code projected onto man’s face

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